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4D Device Drivers 8.2


The issue could be that your 4D Embroidery System has been updated to version 8.2/8.21, but the installed 4D Device Drivers on your computer is version 8.0. If this is the case then you would need to install the 4D Device Drivers 8.2 to communicate with your Embroidery Machine..

Confirm that you have installed the 4D Device Drivers 8.2 on your computer;

  1. On your computer, click on your Start menu.
  2. Click the Control Panel option. The Control Panel window will open.
  3. Click on the Add/Remove Programs options (Programs and Features for Windows Vista users).
  4. Scroll to the the top of the list.
A 32-bit Device Drivers 8.2 entry will be there if you have already installed the 4D Device Drivers 8.2.
Windows Vista 64-bit users will see a 64-bit Device Drivers 8.2 entry if they have installed the 4D Device Drivers


Did you see a 32-bit Device Drivers 8.2 entry?

Yes:
The issue may be because of the Security Settings on your computer

No:
It would appear that the 4D Device Drivers 8.2 have not been installed on your computer. Use the steps below to download the 4D Device Drivers 8.2 via Smart Update and then install them:
  1. Ensure your dongle supplied with your 4D Embroidery Software is connected to your computer.
  2. Ensure you are connected to the Internet.
  3. Start 4D Configure (select Start, All Programs, 4D Embroidery System, 4D Configure).
  4. Click the Smart Update button.
  5. Your Internet browser will start and display the first Smart Update page.
  6. Click the green arrow to see the next page containing the Smart Updates you need.
    If you have already downloaded and installed all the Smart Updates you are eligible for, there will be no Smart Updates listed.
  7. Click the disk icons for the 4D Embroidery System Device Drivers 8.2 update to download it. Make a note of where you save the updates.
  8. After you have finished downloading the update, it must still be installed on your computer. If you did not save the updates on your Windows Desktop, use Explorer to browse to the location where you saved the updates.
  9. Double-click the 4DEmbroideryDrivers82_XP_32Vista.exe file to install it.
  10. If you are using Windows Vista; click Continue to any User Account Control messages that appear.
  11. Follow the on-screen instruction to complete the installation.
  12. On a Windows Vista computer; near the end of the installation, you will see a "Would you like to install this device software" message. Click the Install button
    Vista Drivers Screen


Windows Vista 64-bit users should use FAQ # SM015 to find the 64-bit 4D Device Drivers 8.2.

Windows XP Users:
After doing the above steps, you will need to manually install the 4D Device Drivers 8.2

Test:
Try to send a design from a 4D module. After a few moments, the design should appear on the screen of your Embroidery Machine. If no design appears on the screen of your Embroidery Machine after approximately 30 seconds; this may be the result of your Security Settings.


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